Returns

Send an email to returns@hibrid.si within 15 days from the day of delivery to obtain a Returns Number which must be included with your return. You must include all the information regarding your order and the item or items you wish to return.
You must specify if you wish to exchange the item for another one, a store credit or a refund.
Please note that shipping, packaging and handling costs cannot be refunded and will be deducted from the amount. Eventual import fees will also be deducted from the amount. Refund will occur within 30 (thirty) days of receipt and at the latest 60 (sixty) days after the original payment.

Please note that store credits can be used one time only on a future order within six months of the return and must be used in its entirety on an order that is either equal to or greater than the value of the store credit. If not used within six months will result in a final partial refund.

All returns must be sent via registered mail or via our collecting agent (Slovenia only) in their original condition, to the store's address, within 14 (fourteen) days following your return request.
Please make sure to clearly mark your return shipment as returned goods on any customs or postal forms.
Item(s) cannot be worn, washed or altered in any way. Only products that are in their original condition with the identification tag and seal still attached will be accepted. Others will be returned to the customers at their own cost.
Make sure all products are exactly as you received them, with the identification tag and seal still attached.
If the customer does not comply fully with the returns policy and/or if an unauthorized return is accepted, Hibrid d.o.o. reserves the right to deduct a 15% administrative/re-stocking fee from the refund.